Transform technology into opportunity as a ServiceNow Service Portal Expert at GDIT. Shape whats next for mission-critical government projects while shaping whats next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Service Portal Expert, the work youll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance

• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience

• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements

• Implement and configure portal pages, themes, and branding

• Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency

• Customize workspace layouts, components, and data visualizations

• Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records

• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements

• Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange

• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation

• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops

• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards

• Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams

• Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability

• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates

• Grow junior talent through mentoring, partnership, and technical reviews

• Author, review, and lead the creation of white papers and contract artifacts

• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

• Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations

• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement

• Create estimations on effort required to produce ServiceNow functionality

WHAT YOULL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Service Portal Expert must have:

Education: Technical Training, Certification(s) or Degree

Experience: 8+ years of related experience

Required Skills:

• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules

• Proven expertise in ServiceNow Service Portal development and custom widget creation

• Proven experience with the configuration and optimization of ServiceNow Workspaces

• Strong proficiency in JavaScript, AngularJS, HTML, and CSS

• Proven experience with XML data digestion and generation, and integration with external systems

• Strong proficiency with integration technologies like REST APIs, SOAP, and web services

• In-depth understanding of ITSM processes and ITIL frameworks

• Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms

• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

• Ability to identify, understand, document, and create functionality aligning with customer value streams

• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

• Strong organizational and time management skills while working in a rapid software development environment

• Ability to identify and learn new technologies quickly

• Excellent communication skills for collaborating with both technical and non-technical stakeholders

• Strong analytical, problem-solving, and debugging skills

Required Certification:

• Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

• Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start

• Additional ServiceNow certifications strongly preferred

Clearance Level: Must possess and maintain an active Secret Clearance

US Citizenship Required

Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and youll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.